How Do I Report an Unauthorized or Unrecognized Transaction?

Reporting an Unauthorized or unrecognized transaction in the Bakkt® App

If there is an unrecognized or unauthorized transaction(s) associated with your Bakkt App account, please contact Bakkt Customer Care immediately with the following information: 

  • The date(s) and times the transaction(s) took place. 
  • Transaction ID(s)

The easiest way to provide the requested information is to send a screenshot of the transaction details by going to the Activity portion of the Bakkt App and clicking on the transaction to view the transaction details. 

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