General Questions about Rewards in the Bakkt® App

What is a rewards program?

Rewards programs are designed to drive and reward customer loyalty. Customers can earn loyalty and/or rewards points that can be accumulated and redeemed for perks, products, and services.

How do I link my existing rewards program to the Bakkt App?

To view instructions on how to link your rewards programs to the Bakkt App, click here.

How do I remove a rewards program from the Bakkt App?

To view instructions on how to remove a rewards program from the Bakkt App, click here.

Can I add a rewards program that is not listed under Rewards within the Bakkt App? 

All rewards programs that can be added to the Bakkt App will be listed under a rewards category in the Rewards section of the Bakkt App

How do I refresh my rewards balance?

To view instructions on how to refresh your rewards balance, click here.

Will the value of my rewards points automatically update?

Your rewards balance will need to be manually refreshed. To view instructions on how to refresh your rewards balance, click here.

How do I redeem my rewards points into cash in the Bakkt App?

To view instructions on how to redeem your rewards into cash in the app, click here.

Can I convert cash in the Bakkt App into rewards points? 

Currently, converting cash into rewards points is not an available option. 

Will the value of my rewards points reflect in my portfolio balance?

Rewards points are excluded from the total USD value in your portfolio. However, the value of your rewards points that have been converted to cash will appear under Available Cash. To view your rewards points balance, select Rewards from the Home menu of the app. 

Do all the rewards programs listed in the Bakkt App support on-demand liquidity? 

Currently, Fiserv's UChoose rewards is the only participating rewards program. For instructions on how to convert UChoose rewards points into cash in the Bakkt App, click here

I converted my points into cash but now I want my points back. What do I do? 

All transactions are final. Before converting your rewards points to cash in the Bakkt App, please review the transaction and be absolutely sure of your decision before confirming. 

Can I send and receive rewards points to and from my contacts?

Your rewards points may not be shared using the Bakkt App. Conversely, others do not have the option to send you their rewards points using the Bakkt App. 

Can I transfer my rewards points to other Bakkt App users?

Rewards cannot be sent and received between Bakkt App users at this time. 

Can I share my rewards account with others? 

Your rewards account can only be utilized by you as the Bakkt App account holder. 

How are my rewards credentials secured within the Bakkt App? 

All account information stored in the Bakkt® App is encrypted. Bakkt also utilizes several different types of safeguards to protect your personal account data. For more information, please review our Privacy Policy and Terms of Use.  

 

 

 

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