Non-secure device error message in the Bakkt® App
If you are receiving the "Non-secure device" error message when attempting to sign up or sign in, please ensure your device meets the following criteria:
1. Your mobile device is disconnected from a VPN (virtual private network) or TOR (the onion router, torrent) connection.
2. You are not trying to sign in from a jail-broken or rooted device.
3. Multiple Bakkt accounts are not being accessed from the same device.
4. All ad-blocker apps are either disabled or removed from your device.
If your device meets the above criteria and you are still seeing this error, please contact our support team.