Non-secure device error message in the Bakkt® App
If you are receiving the "Non-secure device" error message when attempting to sign up or sign in, please ensure your device meets the following criteria:
- Your mobile device is disconnected from a VPN (virtual private network), TOR (the onion router, torrent) connection, or a corporate wi-fi connection. Corporate Wi-Fi connections may include layers of security protection similar to a VPN that prevent access to the Bakkt App.
- You are not trying to sign in from a jail-broken or rooted device.
- Multiple Bakkt accounts are not being accessed from the same device.
- Your device is disconnected from ad-blockers.
If your device meets the above criteria and you are still seeing this error, please contact our support team.