Receiving the "Non-secure device" error message during sign-up or sign-in

Non-secure device error message in the Bakkt® App

If you are receiving the "Non-secure device" error message when attempting to sign up or sign in, please ensure your device meets the following criteria: 

1. Your mobile device is disconnected from a VPN (virtual private network) or TOR (the onion router, torrent) connection.

2. You are not trying to sign in from a jail-broken or rooted device. 

3. Multiple Bakkt accounts are not being accessed from the same device.

4. All ad-blocker apps are either disabled or removed from your device. 

If your device meets the above criteria and you are still seeing this error, please contact our support team.

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