Non-secure device error message in the Bakkt® App
If you are receiving the "Non-secure device" error message when attempting to sign up or sign in, please ensure your device meets the following criteria:
1. Your mobile device is disconnected from a VPN (virtual private network) or TOR (the onion router, torrent) connection.
2. You are not trying to sign in from a jail-broken or rooted device.
3. Multiple Bakkt accounts are not being accessed from the same device.
If your device meets the above criteria and you are still seeing this error, please contact our support team.