Verifying Your Identity in the Bakkt® App

To prevent fraudulent activity and to remain in full alignment with “Know Your Customer”(KYC) requirements as defined by FinCEN and other federal regulators, Bakkt requests that users provide specific information to verify their identity depending on the transaction type or action being carried out within the app. 

This article will guide you through the actions you can take in the Bakkt App based on the identifying information you provide.

Please note that all users who reside in New York will need to provide their SSN and DOB for all transaction types within the Bakkt App.  

Verifiable mobile number or email address, password, and Bakkt ID 

  • Add a gift card

  • Link a rewards program 

First and last name, residential address, and verifiable email address 

  • Initiate deposits

  • Initiate withdrawals 

  • Buy gift cards

  • Starbucks Card reload using Bakkt as a payment method

  • Redeem Bakkt® Cash Card

Verifiable mobile number or email address, password, Bakkt ID, first and last name, residential address, SSN, DOB, and occupation 

  • Send and receive cash 

  • Send and receive gift cards 

  • Activate and use Bakkt® Visa® Debit Card

Verifiable mobile number or email address, password, Bakkt ID, first and last name, residential address, SSN, DOB, occupation, and accept the creation of IRS W9 Form

  • Buy, sell, and transfer cryptocurrency

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