How to Contact Bakkt® for Support
The Bakkt® App Help Center offers information and solutions to address most concerns that a Bakkt App user may have. For additional assistance, please reach out to our customer care team in the following ways:
Chat
A quick and direct way to receive assistance with customer care is via chat with a live agent. Chat support is accessed directly in the Bakkt® App and is always available for you. Here are the steps to access chat support:
- Sign in to your Bakkt App account.
- After you are signed in, click on More from the menu at the bottom of your screen.
- Select Support.
- Click on Start Chat to be connected with a customer care agent on your mobile device.
There are several ways to reach out to us via email:
- Send an email by clicking here and submit a form.
- Make a request via help@bakkt.com.
- Email us through the Bakkt App by selecting More from the menu at the bottom of your screen. Then, select Support and click on the option to
When sending a request, please do so with the email and the full name associated with your Bakkt App account.
Phone
If you suspect your account is compromised, call us immediately at 1-800-322-1719 so that your account can be disabled while the issue is further investigated.
Operating hours for chat and email support is 24/7 and 7:00 AM-11:59 PM ET for phone support
