Requesting to Close or Remove a Bakkt® App Account

To close your Bakkt® App account, please reach out to the Bakkt customer care by emailing us at

Before your account can be closed, you will need to have a $0 balance for all of your digital assets. Be sure to check the balance for your crypto, cash, and gift cards. If there is a remaining balance for any of the aforementioned digital assets, please use, withdraw, or remove them prior to requesting an account removal.

The following links provide you with instructions on how to ensure your account balance is $0: 

How to Withdraw Cash

How to Sell Bitcoin

How to Use Gift Cards

How to Remove Gift Cards

Please note, that an account removal is a permanent action. Once the request to remove the account is received by customer care, it can not be revoked. 

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